Bills and calculator on table

The Township issues water utility bills every three months for ratepayers on the Smithville Distribution System. If you have concerns about your bill or water meter read, please contact the Water Billing Clerk at (905) 957-3346, extension 6727 or email us.

Paying your water utility bill

There are many ways to pay your water bill. To avoid penalty charges, please make sure your payment is received by the Township on or before the due date.

Pre-authorized payment plan

Enrolling in our pre-authorized payment plan is the easiest way to pay your water bill. This plan automatically withdraws the amount owing on your account on the day it is due. Click the button below to complete a Water Pre-Authorized Payment Form to sign up!

Sign Up for Pre-Authorized Payment Plan 

Please note you may be automatically removed from this plan if a payment is returned for insufficient funds.

Pre-Authorized Payment Plan - Termination Form

Pre-Authorized Payment Plan - Banking Information Change Form

In person

You can pay your bill at the Township office at 318 Canborough Street in Smithville. We are open Monday to Friday from 9:00 am to 4:30 pm, excluding holidays.

We accept:

  • cash
  • debit
  • cheques
  • bank drafts
  • money orders

We do not accept credit card. To make a credit card payment, please see the credit card option.

Bank or financial institution

You can make a payment at any branch or ATM of any major bank. You can also pay your bill through telephone or online banking as well. To set-up online banking, you will need your 9-digit water utility account number from your water bill. When entering the 9 digits, do not include the decimal as most financial institutions do not allow special characters.

To avoid late charges, make a payment at least three business days before the due date.

By mail

Make your cheque payable to the Township of West Lincoln and mail to:

Township of West Lincoln

P.O. 400
Smithville ON L0R 2A0

Please make sure that your 9-digit water utility account number is written on the front of your cheque and please enclose the water stub.

After-hours drop box

Note: Do not put cash in the after-hours drop box.

There is an after-hours drop box located at the back entrance of the Township office. Visit us at 318 Canborough Street in Smithville.

Please make sure cheques are made out to the Township of West Lincoln. Please put your 9-digit water account number on the front of your cheque and submit the water stub with your payment.

Post-dated cheque

We accept post-dated cheques. They must match the amounts and due dates printed on your water stubs. Please include your stubs with the cheques. Make your cheque payable to the Township of West Lincoln:

Township of West Lincoln

P.O. 400
Smithville ON L0R 2A0

Post-dated cheques can be mailed, dropped off in person, or put in the after-hours drop box.

Credit card

To make a credit card payment, you can do this one of two ways:

  1. To make payment online, log in to your MyWESTLINCOLN account. Select the account balance you wish to pay and follow the prompts to process payment through the Township's third-party processor. If you have not signed up for a MyWESTLINCOLN account, we highly encourage you to do so. Visit our MyWESTLINCOLN web page to learn more. If you experience any difficulties with MyWESTLINCOLN, please contact the Finance Department at 905-957-3346.
  2. To make payment over the phone, call Paymentus at 844-646-7493 and provide your account information and credit card details. If you experience any difficulties with the Paymentus phone line, please contact Paymentus customer support at 800-420-1663. For all other issues, please contact our Finance Department. 

Paymentus is a third-party automated payment service that accepts Visa or MasterCard payments. Please note Paymentus charges a 1.75% service fee on each transaction. The Township does not receive any part of this service fee.

The maximum payment you can make in a single transaction is $1000. If the amount is over $1000, you will need to make multiple payments.

Before making a payment, have the following ready:

  • The water utility account number found on the front of your bill
  • Amount owing on your bill
  • Your credit card

Late payment

Failure to receive a bill does not excuse you from paying water utilities and penalties.

If you are late paying your bill, a penalty charge of 5% will be added to your outstanding balance. Penalties will not be waived. A First Reminder notice will be either mailed or emailed to notify you of this charge and the new balance owing.

If your account balance remains unpaid two weeks after the bill due date, a Final Reminder Notice will be either mailed or emailed, and a Final Reminder Notice fee of $23.00 will be applied to your water account.

If your account balance remains unpaid 45 days after the bill due date, your balance exceeds $100.00 and no payment plans have been arranged with the Township, your outstanding water account balance will be transferred to your property tax account.  A Transfer to Taxes fee of $35.00 will also be applied.

If you are experiencing financial hardship, it is encouraged that a payment plan is put into place.  Please contact the Water Billing Clerk at (905)957-3346, extension 6727 or email us at utility@westlincoln.ca