Bills and calculator on table

The Township issues water utility bills every three months for ratepayers on the Smithville Distribution System. If you have concerns about your bill or water meter read, please contact the Water Billing Clerk at (905) 957-3346, extension 6727 or email us.

Paying your water utility bill

There are many ways to pay your water bill. To avoid penalty charges, please make sure your payment is received by the Township on or before the due date.

Pre-authorized payment plan

Enrolling in our pre-authorized payment plan is the easiest way to pay your water bill. This plan automatically withdraws the amount owing on your account on the day it is due. Click the button below to download a Water Pre-Authorized Payment Form and sign up!

Sign Up

Please note you may be automatically removed from this plan if a payment is returned for insufficient funds.

In person

You can pay your bill at the Township office at 318 Canborough Street in Smithville. We are open Monday to Friday from 9:00 am to 4:30 pm, excluding holidays.

We accept:

  • cash
  • debit
  • cheques
  • bank drafts
  • money orders

We do not accept credit card. To make a credit card payment, please see the credit card option.

Bank or financial institution

You can make a payment at any branch or ATM of any major bank. You can also pay your bill through telephone or online banking as well. To set-up online banking, you will need your 9-digit water utility account number from your water bill. When entering the 9 digits, do not include the decimal as most financial institutions do not allow special characters.

To avoid late charges, make a payment at least three business days before the due date.

By mail

Make your cheque payable to the Township of West Lincoln and mail to:

Township of West Lincoln

P.O. 400
Smithville ON L0R 2A0

Please make sure that your 9-digit water utility account number is written on the front of your cheque and please enclose the water stub.

After-hours drop box

Note: Do not put cash in the after-hours drop box.

There is an after-hours drop box located at the back entrance of the Township office. Visit us at 318 Canborough Street in Smithville.

Please make sure cheques are made out to the Township of West Lincoln. Please put your 9-digit water account number on the front of your cheque and submit the water stub with your payment.

Post-dated cheque

We accept post-dated cheques. They must match the amounts and due dates printed on your water stubs. Please include your stubs with the cheques. Make your cheque payable to the Township of West Lincoln:

Township of West Lincoln

P.O. 400
Smithville ON L0R 2A0

Post-dated cheques can be mailed, dropped off in person, or put in the after-hours drop box.

Credit card

To make a payment, please visit Paymentus or call 1-844-646-7493. Paymentus is a third party automated payment service that accepts Visa or MasterCard payments. The maximum payment you can make in a single transaction is $1000. If the amount is over $1000, you can make separate payments.

Before paying, you should have ready:

  • The water utility account number found on the front of your bill
  • Amount owing on your bill
  • Your credit card

Please note Paymentus charges a 1.75% service fee on each transaction. The Township does not receive any part of this service fee.

Late payment

Failure to receive a bill does not excuse you from paying water utilities and penalties.

If you are late paying your bill, a one-time penalty charge of 5% will be added to your outstanding balance. Penalties will not be waived.